Privacy Policy
Effective Date: 1 May 2025
1. Introduction
Prometer Pty Ltd (“Prometer,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, customers, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and physical address.
Identification Information: ID numbers or other government-issued identification.
Usage Data: Information about how you use our website, products, and services.
Technical Data: IP address, browser type, operating system, and other technical information collected via cookies and similar technologies.
3. How We Collect Information
We collect personal information through:
Direct Interactions: When you fill out forms, contact us, or use our services.
Automated Technologies: Through cookies and similar technologies when you interact with our website.
Third Parties: From service providers or partners who have obtained your consent to share your information with us.
4. Purpose of Collecting Personal Information
We use your personal information for the following purposes:
Service Delivery: To provide you with our products and services.
Customer Support: To respond to inquiries and provide support.
Marketing: To send you promotional materials, with your consent.
Legal Compliance: To comply with legal obligations and protect our legal rights.
5. Disclosure of Personal Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in providing our services.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Cross-Border Data Transfers
If we transfer your personal information outside South Africa, we will ensure that the recipient country has adequate data protection laws or that we have entered into agreements to protect your information.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
9. Your Rights
Under POPIA, you have the right to:
Access: Request access to your personal information.
Correction: Request correction of inaccurate or outdated information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to the processing of your personal information.
Complaint: Lodge a complaint with the Information Regulator.
10. Use of Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Prometer Pty Ltd
info@prometer.co.za